Shipping & Delivery
Shipping & Delivery Policy
Mustang & Co ship all in stock items within 1-2 business days. Orders with items on backorder will be shipped once all items are in stock. You will be contacted with a shipping confirmation email once your parcel has been shipped.
Online & Mail Order Inquiries
Online and mail order inquiries are to be made Monday to Friday 9.00am to 5pm. No changes to orders will be made over the weekend.
Saturday to Sunday please email mustangcosaddlery@gmail.com and we will get back to you the next business day - Monday.
Shipping Prices
Australia Post & Sendle are our preferred shipping suppliers. Prices are as follows:
0 to 0.49kg - $10.95
0.5kg up to 3kgs - $14.95
3.1kg up to 5kgs - $17.95
Larger parcels up to 5kgs - $20.95
These postage prices are for delivery in AUSTRALIA only. Any other countries will be quoted a new postage price once order is received.
Express post is available upon request at an added cost calculated on weight and Postcode. For express shipping please contact the Mustang & Co team upon product purchase to confirm express shipping.
Custom Items
For saddles, heavy and bulk items (over 5kg) shipping price is calculated using destination Postcode and item weight. Mustang & Co will contact you for shipping payment on these items.
Conditions Of Delivery
Once orders are received, they are processed, packed and shipped as soon as possible. Usually within 1-2 business days.
We deliver our standard and express post parcels via Australia Post or Sendle. Some deliveries may require someone to be present and a signature. For this reason we recommend, if possible, to put a delivery address that will be manned during business hours.
If you have not received your goods within the 21 day period, please contact us as your parcel may be awaiting collection.
Stock Availability
We wish to mention to our online customers that our stock levels are dynamic and change frequently, therefore some lines may be available for a limited time for online purchase. You will be notified of any back order items with an delivery ETA.
Backorder Products
For separate shipping of in stock and back order items please contact the Mustang & Co team during business hours to discuss options.
We strive to ship all items, including those on back order, in the shortest time possible. However, on occasion our warehouse suppliers may be out of stock, so an item may be unavailable or will take longer to be shipped. The Mustang & Co team will contact you if this affects your order.
Click & Collect Orders and Instore Pick Up
Click and collect is available at Mustang & Co. When using this method please allow 24 hours for processing and packing before picking up orders instore. Please note that you will be notified when your purchase is ready to be picked up. This service is only available Monday to Friday during business hours.
Pick up Instore at Mustang & Co headquarters between 8.30am to 5.30pm Monday to Friday. You can find us at 22 Dee Crescent, Tuncurry NSW 2428 (Industrial Area). If you have any further questions regarding pick up please call us on 02 6555 8097 or email mustangcosaddlery@gmail.com.
Local Delivery
Mustang & Co also provides a flat rate local delivery service. We are able to deliver small items through to bulk feed orders to the local mid coast area, servicing north to Taree, along the Buckets Way west to Krambach, south to Bungwahl and everywhere in between. To discuss delivery options call us on 02 6555 8097 or email mustangcosaddlery@gmail.com.